Tuesday, 6 May 2014

Vodafone VAS Process


Process Description                          :           Inbound Voice
Work Description                             :           Vodafone and idea give every solution over the phone only ,like ,we receive
                                                                                                                messages on our phone if we want to take help from pandit ji dial 53300 and if we
                                                                                                                want to make friends over the phone dial 52345 etc ,with this short numbers calls
                                                                                                                telecoms provider (
Vodafone and idea ) charge some extra money like 3 Rs per call
                                                                                                                from the their users and give solution on 
users requirement ,this is called value
                                                                                                                added feature available on our phone numbers.
Seats                                                   :           10
Payout                                                            :           0-3 hrs: Rs.0.40/min
                                                                                    3-6 hrs: Rs.0.50/min
                                                                                    6  above hrs: Rs. 0.60/min
Productivity                                        :           hours- 8 hours
Type of Project                                  :           Giving solution to the customers over the phone according to customer’s
                                                                                    problems, it can be personal or professional

Billing Cycle                                       :           Monthly



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