Australian Inbound Process

Process Description                          :           To handle incoming calls from existing customers experiencing computer
                                                                                    related problems. In order to provide basic or technical assistance online
                                                                                    assistance from billing transfers and escalates call if irrelevant to the queue.

Seats Required                                  :           25 to 35 Minimum

Payout                                                            :           9 AUSD per Hour

Type of Process                                :           Handel Incoming calls from existing customer experiencing

Turnaround time                              :           365 days 24 x 7  

Technology Used                              :           AVAYA Predictive Dialers or Equivalent

Modern Computers with high
                                         end configuration. Leased line high endbandwidth. Dedicated servers- 2 x 7

                                    Intel dual Quad Core Xeon E4505 – 2.0 GHz

Training  & Support                          :           Migration Training / Onsite “Hands ON” Training.

Advance Payment                             :           $50,000 AUSD. Will be wired to the center on the day of technical testing and
                                         training ON-SITE.

Billing Cycle                                       :           30 Days